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Author Archives: Yvonne Webb

I was talking to a client a few weeks ago who had concerns about the volume of work they had in the pipeline… that there wasn’t enough activity. The phrase I used with this client was ‘displace worry with activity’, get busy doing stuff. Where…

Why you need business consistency in these 4 areas In business quite often we can get caught up in the day to day, the phrase ‘busy fools’ comes to mind, and we neglect to maintain a balance in business, because sometimes we just end up…

Which of the two P’s could you use to understand your customers better? Recently I have been helping some of my coaching clients with sales pitches and marketing plans. When talking this through with them, I want them to really think about the perspective of…

How do we embark on this journey, taking people we don’t know to be raving fans of our business? How do we get customers singing about how good our product or service is? I want to introduce you to a concept we call the ladder…

“People make Glasgow” is a slogan that’s been used for many years in Glasgow to describe their people. Glasgow is my home town and they pride themselves with how warm and welcoming their people are. People are proud to hail from Glasgow and often wear…

How focussed are you on your business performance? If I were to ask you what your key numbers look like at the end of the year – would you know what you are shooting for? Would you have a clear expectation on what numbers are…

When did you last took a day off to reflect on your business and have a clarity break? Clarity breaks are not a new concept. I remember watching the Bill Gates documentary a couple of years ago, where it talks about him having ‘think weeks’…

Discipline – to train or develop by instruction and exercise especially in self control. How well do you do this in business? You know, doing what you know is right rather than what you feel like doing? Most of us will flock towards doing things…

Return on Investment Guarantee Any investment you make in a 1-2-1 coaching program will be restored or else I’ll give you the money back. That is, if the amount that you have increased in gross profit after 12 months is not equal to, or higher,…

Do you have a people and development plan for 2022? Our SME clients work on an annual plan for their people as well as their business – as it’s people that run the business. Not the other way round! Though sometimes it may feel that…

DISC image - team communication

Team communication can be a minefield. There are lots of ways we can improve it to make your team communicate better, one of my favourites being DISC. DISC is a behavioural profiling tool which is used for a variety of purposes. DISC helps individuals and…

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