How do we embark on this journey, taking people we don’t know to be raving fans of our business? How do we get customers singing about how good our product or service is? I want to introduce you to a concept we call the ladder…
How focussed are you on your business performance? If I were to ask you what your key numbers look like at the end of the year – would you know what you are shooting for? Would you have a clear expectation on what numbers are…
When did you last took a day off to reflect on your business and have a clarity break? Clarity breaks are not a new concept. I remember watching the Bill Gates documentary a couple of years ago, where it talks about him having ‘think weeks’…
Do you have a people and development plan for 2022? Our SME clients work on an annual plan for their people as well as their business – as it’s people that run the business. Not the other way round! Though sometimes it may feel that…
